FAQ

✦ Orders & Cancellations

Q: Can I change or cancel my order after it’s placed?

A: For in-stock items, you can cancel within 12 hours of placing your order by emailing us at support@yirujewellery.com.
Please note: Pre-orders and custom orders cannot be cancelled once confirmed, as production begins shortly after purchase.

Q: Do you offer gift wrapping or notes?

A: Yes. All orders arrive in our eco-friendly YIRU packaging, and you can add a free handwritten gift note at checkout. We do not include pricing in gift orders.

✦ Customisation & Meaningful Design

Q: Do you offer custom engraving or designs?

A: Yes — our Customised Jewellery Page lets you personalise your piece with angel numbers, initials, words or symbols that hold meaning for you.

Q: Can I return a personalised or engraved piece?

A: Please visit our Returns Policy. In short: customised jewellery is final sale, unless damaged or incorrect.

Q: How do you choose symbols for your designs?

A: Each piece begins with a symbol chosen for its emotional and energetic resonance — from tarot archetypes to angel numbers. Read more on our Design Process page.

Q: What if I don’t know which symbol suits me?

A: Explore our Spiritual Symbol Dictionary or take a moment with our Shop by Intention page to see which energies resonate: clarity, calm, love, abundance or protection.

✦ Jewellery & Materials

Q: Why 925 sterling silver? Is it safe for sensitive skin?

A: Yes — read our detailed explanation in the Why 925 Sterling Silver? blog. In short: it’s hypoallergenic, energetically calming, and ideal for daily wear.

Q: How should I care for my jewellery to keep it bright & energetically clear?

A: Please refer to our Care Guide — including tips for physical care and energetic cleansing (moonlight, breath, intention).

Q: Is your jewellery waterproof?

A: While 925 sterling silver is water-resistant, we recommend removing your jewellery before swimming, bathing, or exercising — to protect both the metal and the energy of your piece.

✦ Shipping & Tracking

Q: Do you ship internationally? What about customs duties?

A: Yes — full details are on our Shipping Info Page. We ship worldwide, but international customers are responsible for any import duties.

Q: How long will my order take to arrive?

Q: How can I track my order?

A: Once your order is dispatched, we’ll email you with a tracking link. If you need support, email us — we aim to reply within 3 business days.

✦ Returns & Repairs

Q: What’s your return policy?

Q: Can I get my piece resized or repaired?

A: We don’t currently offer in-house repair or resizing (as our production isn’t UK-based), but we’re happy to recommend local options. Email us for guidance.

✦ Intention Jewellery & Brand Ethos

Q: What is intention jewellery?

A: Jewellery designed with energy, meaning and personal intention — used for self-regulation, mindfulness, or manifestation. Learn more in our blog: How Spiritual Jewellery Shapes Meaning.

Q: How does jewellery support emotional or spiritual healing?

A: Many of our pieces are created to aid in calming the nervous system (like our Anxiety Jewellery) or remind you of affirmations (like our Angel Number Jewellery).

Q: What is your 1% For Dreams initiative?

A: We donate 1% of profits to help fund creative and healing dreams — from film students to community rituals. Read more on 1% For Dreams.