Shipping policy

Shipping & Delivery

At YIRU, every order is handled with care, intention, and energetic integrity — whether it's a ready-to-ship piece or a custom design made just for you.

Order Processing Times

• In-stock items: Dispatched within 3 business days
• Pre-order pieces: Dispatched within 25 days
• Custom orders: Dispatched within 40 days

Estimated Delivery Times (After Dispatch)

• United Kingdom: Royal Mail Tracked, 2–4 business days
• Europe: Tracked Courier, 4–9 business days
• USA & Canada: Tracked Courier, 7–14 business days
• Asia & Oceania: Tracked Courier, 7–16 business days
• Rest of World: Tracked Courier, 10–20 business days

---

Order Updates & Tracking

You will receive a confirmation email with your tracking link as soon as your order ships.

Need to update your address or tracking support? Please contact us within 12 hours of placing your order:
support@yirujewellery.com

We aim to respond to shipping-related inquiries within 3 business days.

---

Shipping Protection

All orders are sent with tracked delivery.
While we take great care to ensure safe arrival, we are not responsible for:

• Packages marked as delivered but lost or stolen
• Damage caused after delivery
• Delays due to carriers, customs, or extreme weather

If your package is delayed or arrives damaged, contact us. We are committed to resolving it with care.